Microsoft Teams Voice Experts

Microsoft Teams is a hub for teamwork, renowned for allowing your team members to collaborate. Most of us are now familiar with Teams Meetings and file sharing on the platform, but did you know it can now be your organisation’s complete telephone system too?  It has replaced and improved upon the telephone solution previously offered by Skype for Business. Features that you would expect from most PBX systems are included, such as call queues and auto attendants, all of which are available using the same application your users are familiar with for all their Office 365 services. By migrating to Microsoft Teams Voice, you will completely unify your organisation’s communications. Whether working from home or in the office, Microsoft Teams Voice has made things simple. 

As Gold Cloud Platform Partners, Microsoft Teams consulting is one of our specialisms. We offer scoping, design and project management services that will ensure you get full value from the product. Our approach to implementing Microsoft Teams Voice has been designed from experience. As part of our migration service, a Consultant will hold a requirements workshop that is designed to ensure you have a full understanding of all the features within Microsoft Teams Voice. During this workshop, we establish how exactly you want Microsoft Teams Voice to work for your business, paying particular attention to any security and compliance requirements you may have. We agree your individual user’s requirements for voice calling, such as phone numbers, number of minutes, international dialling permissions and call queue membership. Business-wide functionality, such as call queues and auto attendants, are also designed and agreed upon. We build the system, arrange and deliver training sessions for all of your users and support you with porting your existing numbers into the system.

Microsoft Teams Voice has all the features of most PBX phone systems such as call queues, auto attendants and reporting. Our managed services offering takes you through our onboarding process that will allow us to define exactly how you need your phone system setting up, and what training your users will need when deploying the system. From there, we are able to support your end users moving forward. Our Managed Microsoft Teams Voice offerings include full coverage, from End User Helpdesk support and service requests, through to call reporting and call recording.