Call Reporting

Get the Most Out of Call Reporting with Your Business Telephone System

When you have a business that relies on a phone, you can’t afford not to keep track of your call reporting data. That’s why so many people are turning to business telephone systems that feature robust call reporting functionality right out of the box. If you’re looking to get more out of your call reporting system, there are also plenty of ways to customise it and make it work better for you and your business needs. Here are some tips that will help you make the most of your cloud telephone system’s reporting features.

What is Call Reporting?

Call reporting is an important tool for businesses using a cloud telephone system. It allows you to track the activity of your phone lines and how they are being used. With Circle Cloud’s call reporting solution for Microsoft Teams, you can easily access call logs, call duration, caller identity, and other information to help you monitor and analyse usage.

Circle Cloud’s call reporting feature can be set up to send you automated emails with call reports so that you always know what is happening with your phone service. This allows you to stay informed and make changes as needed.

Overall, call reporting is a powerful tool for businesses that use a cloud telephone system. It helps you monitor and analyse calls, spot potential issues, and keep track of trends to optimise your operations.

Setting Up Call Reports

The first step is to choose which types of call reports you want to track. Our Microsoft Teams Call Reporting solution has as summaries of calls, reports on specific users or departments, and data on international calling. Once you know what you need to track, we can set up the appropriate reports.

We can customise the types of information that are included in the reports. For example, you might want to include details such as the duration of each call or the total cost of all calls. You may also want to specify certain conditions, such as only including calls from a certain country or only tracking outbound calls.

Finally, you can set up how often you receive the call reports. Our solution allows you to receive reports on a daily, weekly, or monthly basis. You can also monitor live dashboards. Once we’ve set up your call reports, you’’ll be able to easily keep track your business’s phone usage.

Adjusting Your Service Plan Based on Call Reports

By taking advantage of the call reporting features provided by our reporting solution, you can easily adjust your service plan and make sure that you’re getting the most out of your phone service. If you find that most of your calls are international, you can switch to a plan that includes more international minutes. This way, you won’t be caught off guard when it comes time to pay your phone bill.

It’s also important to analyse the data from your call reports on a regular basis. This way, you’ll be able to spot any potential problems or opportunities. For instance, if there are a lot of unanswered calls, you may need to consider adding more lines or making other changes to ensure that all your customers get the best experience possible.

Find out how Call Reporting can benefit your business
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