Service Requests

Service Requests

Service Requests are an important part of our IT support managed services. A service request gives you the ability to request the setup and configuration of additional features within Office 365. For example, you might want us to set up a new user, a new SharePoint site or a new PC. Microsoft 365 has some great tools built into its business-grade productivity suite, so we can help you can take advantage of what it has to offer with our clear IT support plans.


Submitting a Service Request

If you are looking for help resolving an issue with Microsoft 365, the first step is to submit a service request. Service requests allow you to quickly and easily request assistance from our internal Microsoft certified support experts who will resolve any issues you are experiencing. Once you have submitted your service request, a Circle Cloud team member will review it and respond as soon as possible. If they require more information or need clarification, they will contact you directly. With the help of the Circle Cloud support team, you can quickly and easily get the help you need to resolve any issues with Office 365 and your wider IT estate.

Tracking Your Service Request

Once you’ve submitted your Microsoft 365 Service Request, you may want to keep an eye on its progress. If you have any additional questions or need help with your request, you can contact the Service Manager directly and they will be able to assist you further and provide updates on the progress of your request.

By keeping track of your Service Requests through the Microsoft 365 Service Request status page, you can ensure that your requests are handled efficiently and effectively. This will save you time and frustration in the long run.

What Happens After You Submit a Service Request?

Once you have submitted a service request to Circle Cloud, one of our dedicated team members will assess the issue, review any information provided, and work with you to create a resolution plan. This plan may include troubleshooting steps, or it may involve a deeper investigation into the underlying root cause of the issue. We are also committed to providing ongoing support and assistance, so if you have any questions or concerns during the process, our team is here to help. With our team’s expertise and support, you can rest assured that your service request will be resolved quickly and efficiently.

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